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Privacy Policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from thekaraandco.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we also collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org
  • Log files track actions occurring on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit or debit card details processed securely by our payment providers), email address, and phone number. We refer to this information as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information that we collect to:

  • Fulfill orders placed through the Site, including processing payments, arranging shipping, and providing order confirmations or invoices;
  • Communicate with you regarding your orders, inquiries, or customer service requests;
  • Screen orders for potential risk or fraud; and
  • When consistent with the preferences you have shared with us, provide you with information, updates, or marketing communications relating to our products or services.

We use the Device Information we collect to help screen for potential risk and fraud (in particular, IP addresses), and more generally to improve and optimize our Site, including generating analytics about how customers browse and interact with the Site and assessing the effectiveness of our marketing efforts.

Legal Basis for Processing (UAE & USA)

We process your Personal Information in accordance with applicable data protection laws and regulations in the United Arab Emirates and the United States, based on one or more of the following:

  • Your consent;
  • The necessity to perform a contract with you (such as fulfilling an order);
  • Compliance with legal obligations; and
  • Our legitimate business interests, provided these do not override your rights and expectations.

Sharing Your Personal Information

We share your Personal Information with third parties only as necessary to operate our business and provide our services.

For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:

https://www.shopify.com/legal/privacy

We may also disclose your Personal Information where required to do so by law, regulation, legal process, or governmental request, or to protect our legal rights.

Behavioural Advertising

As described above, we may use your Personal Information to provide you with marketing communications or newsletters that we believe may be of interest to you, including updates on new arrivals, collections, and special offers.

You may opt out of receiving marketing communications from us at any time by using the unsubscribe link included in our emails or by contacting us directly. Opting out of marketing communications will not affect transactional or order-related messages necessary to complete your purchases.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we receive a Do Not Track signal from your browser.

Your Rights

Depending on your location, including if you are a resident of the United States, United Arab Emirates, or the European Economic Area, you may have the right to:

  • Access the personal information we hold about you;
  • Request correction or updating of your personal information;
  • Request deletion or restriction of processing of your personal information;
  • Withdraw consent where processing is based on consent; and
  • Exercise additional rights available under applicable U.S. state privacy laws (such as California privacy rights, where applicable).

To exercise any of these rights, please contact us using the details below.

International Data Transfers

Your Personal Information may be transferred to, stored, and processed in countries outside your country of residence, including countries where our service providers are located. We take reasonable steps to ensure that such transfers are protected in accordance with applicable data protection laws.

Data Retention

We retain your Order Information for our records as required for legal, accounting, or business purposes, unless and until you request that this information be deleted, subject to applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations. Any updates will be posted on this page.

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us at info@thekaraandco.com