Return and Exchange

OVERVIEW

At The Kara & Co, we want you to be happy with your purchase. Please note that we do not offer refunds—we only accept exchanges.

This policy applies to online purchases only. In-boutique purchases or third-party purchases are subject to separate policies.

EXCHANGES

• Exchanges are allowed only for items that are defective, damaged during shipping, or if you need a different size of the same product.
• Returns for refunds are not accepted.
• Exchanges are permitted for the same item in a different size only.
• To request an exchange, contact us within 15 days of delivery. We will provide instructions for returning your item.
• Once your return is received and approved, you may select a replacement item. Availability of replacement items is subject to stock.

ELIGIBILITY

To qualify for an exchange:

• Items must be in original condition, including tags, and must not have been worn, washed, or altered.
• Items must not have been used for photography, social media, commercial purposes, or personal gain.
• All original packaging must be returned.
• Every item has a return label stating: “Once this tag is removed, this garment cannot be returned”. If the tag is removed, the item cannot be exchanged.

PROCESSING EXCHANGES

• Contact us at info@thekaraandco.com within 15 days of delivery with your order number and reason for exchange.
• Follow the instructions provided to return your item.
• You are responsible for the cost of return shipping unless the item is defective or we sent the wrong item.
• Once your item is received and approved, we will process your exchange for the selected replacement item.

SHIPPING COSTS

• Return shipping costs are paid by the customer, except for defective or incorrect items.
• Initial shipping charges for the original order are non-refundable.
• Delivery times for exchanged items may vary depending on availability and location.

CONTACT INFORMATION

For questions or to request an exchange, contact us at info@thekaraandco.com